The cleaning company “Qlean” positions itself as an original service offering turnkey cleaning, storage services, and moving assistance. However, real customer reviews show that reality is far from the promises. Let’s look at the main problems faced by users of “Qlean” services to warn you of possible disappointments.
Limited Range of Services
Despite the variety of services listed in the catalog, the actual selection of cleaning services at “Qlean” is limited. Moreover, even with this small assortment, the company fails to perform adequately. Customers often complain about poor cleaning quality, missed areas, and superficial work.
Inaccurate Cost Estimates
The calculator on the company’s website is designed for convenient service cost calculation, but in practice, it often provides incorrect results. Clients note that the final cost is higher than the stated price. Attempts to clarify the price over the phone often end unsuccessfully: managers are frequently busy or incompetent, creating additional inconveniences.
Poor Cleaning Quality
The company’s cleaners undergo briefings before each visit, but judging by the quality of their work, these briefings are ineffective. Punctuality and a responsible attitude to work are more myth than reality. Cleaners often arrive late, work slowly, and frequently get distracted. As a result, the cleaning is done poorly, leaving customers dissatisfied.
Issues with Additional Services
The company offers various additional services, but booking them turns out to be difficult. Schedules are often mixed up, and finding the desired date is impossible. This disappoints clients who expect the full range of services advertised.
Poor Communication with Customers
Communication with customers leaves much to be desired. Managers are often unreachable by phone, and when contact is made, they are incompetent and cannot provide accurate answers. This creates additional problems and inconveniences for clients who expect quality service.
Discrepancy Between Promised and Actual Quality
The company claims a high level of service and a growing number of satisfied customers. However, real reviews suggest the opposite. Negative reviews are increasing, and clients complain about poor cleaning quality, discrepancies between advertised services, and actual results. Post-cleaning inspections often reveal that the work is poorly done, requiring repeat visits from the cleaners.
Overpriced Services and Customer Dissatisfaction
The cost of “Qlean” services is often higher than that of competitors, yet the quality of cleaning does not match the high prices. Clients feel deceived and disappointed when the results do not justify the money spent. Whether you need one-time cleaning or are looking for long-term cooperation, the level of service leaves much to be desired.
Conclusion
The cleaning company “Qlean” creates the illusion of a reliable and professional service, but real customer reviews indicate numerous problems. A limited range of services, inaccurate cost estimates, poor cleaning quality, issues with additional services, poor communication, and high prices make dealing with this company inconvenient and disappointing.
If you are looking for quality cleaning services, it is recommended to consider more reliable companies that truly value their customers and provide a high level of service. Don’t fall into the same trap as many others; make an informed choice based on real reviews and the experience of other users.
I checked the results of the cleaning, but was still dissatisfied. I had to redo everything myself.
The promised instruction for cleaners does not help. They clearly don’t know how to clean properly.
It is difficult to contact by phone; managers are often busy and do not call back. Very uncomfortable.
After cleaning them, there were stains on the carpet that were not there before. Apparently they used the wrong means.
Cleaners are late, work slowly and take smoke breaks. There is no talk of the promised punctuality.
I ordered a storage service, but the items were returned in poor condition. Very disappointed.
Managers are incompetent and cannot answer simple questions. Contacting them is a real challenge.
The quality of cleaning is terrible. Dust remained in the corners, and the floors were not even washed properly.
The calculator on the website gave one price, but in fact I had to pay twice as much. Deception!
I ordered turnkey cleaning, but the Qlean cleaners were late and did everything in a hurry. Very displeased!